Bilingual Client Experience Specialist

PNC; Houston (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Bilingual Spanish Preferred

Job summary

PNC in Houston, TX is seeking a Client Experience Associate to deliver a differentiated customer experience within our in-office retail team. Based in Houston, you will engage customers, educate on financial options, and identify banking opportunities.

The role emphasizes a service-to-sales approach, requires minimal formal education, and values bilingual Spanish speakers. This position offers a comprehensive benefits package and in-office collaboration.

Qualifications

• Roles at this level typically do not require a university / college degree.
• Typically <1 year of related experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s) and experience may be considered.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Applies product and procedural knowledge to solve customer's problems.
• Supports proactive sales conversations through internal and outbound interactions with a defined sales process including service to sales, teller interactions, and effective lobby engagement.

Skills

Customer Experience

Customer Service

Identifying Opportunities

Proactive Sales

Banking

Branch Banking

Accountability

Leveraging Technology

Client Loyalty

Job description

PNC in Houston, TX is seeking a Client Experience Associate to deliver a differentiated customer experience within our in-office retail team. Based in Houston, you will engage customers, educate on financial options, and identify banking opportunities.

The role emphasizes a service-to-sales approach, requires minimal formal education, and values bilingual Spanish speakers. This position offers a comprehensive benefits package and in-office collaboration.