Bilingual Client Experience Associate

Fairygodboss; Seabrook (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical and prescription drug coverage

401(k) with PNC match

Dental and vision coverage

Job summary

PNC is seeking a Client Experience Associate based in Seabrook, TX to deliver an exceptional customer experience across multiple branches. The role emphasizes in-branch engagement and loyalty building.

The position requires bilingual Spanish/English abilities and offers in-office work with comprehensive benefits. Employees support branch operations and customer education on banking options.

Qualifications

• Experience in delivering customer-centric banking services.
• Ability to identify opportunities and refer to branch staff.
• Familiarity with digital tools to educate customers on transactions.

Responsibilities

• Delivers a unique customer experience aimed at improving financial wellbeing and loyalty.
• Identifies opportunities through conversations and referrals to branch staff.
• Performs lobby engagement activities to connect with customers and promote PNC products.
• Applies product and procedural knowledge to solve customer problems.
• Maintains teller and branch operations efficiently and accurately.
• Supports proactive sales conversations through a defined sales process.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Client Experience Associate based in Seabrook, TX to deliver an exceptional customer experience across multiple branches. The role emphasizes in-branch engagement and loyalty building.

The position requires bilingual Spanish/English abilities and offers in-office work with comprehensive benefits. Employees support branch operations and customer education on banking options.