Bilingual Spanish Call Center Specialist

MCI; Las Cruces (NM); On-site; USD 32,000 - 42,000; Full time

Job summary

MCI is seeking a Bilingual Spanish Call Center Representative to join our Las Cruces, NM team. Fluency in English and Spanish is required to provide exceptional customer support, handle inquiries, troubleshoot basic tech issues, manage accounts, and identify upsell opportunities.

This is a full-time, on-site role with varying client schedules and strong career advancement paths. Ideal candidates are at least 18, have a high school diploma, and possess solid computer skills, fast typing, and a

Qualifications

• Must be fluent in English and Spanish with excellent verbal and written communication.
• Experience using computers for data entry and customer support activities.
• Ability to type accurately at a minimum of 20 words per minute.

Responsibilities

• Handle inbound and outbound customer interactions in a courteous, timely, and professional manner.
• Deliver outstanding customer service in both English and Spanish.
• Troubleshoot basic technical issues and assist customers with products, services, billing, and account-related inquiries.
• Escalate complex concerns as needed and document interactions in company systems.
• Meet quality, productivity, attendance, and schedule adherence expectations.

Skills

Bilingual English/Spanish

Typing 20 wpm

Microsoft Office

Customer service

Problem solving

Education

High school diploma or equivalent

Tools

Windows OS

Job description

MCI is seeking a Bilingual Spanish Call Center Representative to join our Las Cruces, NM team. Fluency in English and Spanish is required to provide exceptional customer support, handle inquiries, troubleshoot basic tech issues, manage accounts, and identify upsell opportunities.

This is a full-time, on-site role with varying client schedules and strong career advancement paths. Ideal candidates are at least 18, have a high school diploma, and possess solid computer skills, fast typing, and a