Bilingual Spanish Call Center Rep — Temporary

Nusenda-Credit-Union; Albuquerque (NM); On-site; USD 32,000 - 42,000; Full time

Job summary

Nusenda Credit Union in Albuquerque, NM is seeking a bilingual Spanish Call Center Representative for a 3-month temporary assignment with potential to become permanent. You will assist members by answering calls, guiding them through transactions and online banking, and resolving issues with a focus on excellent service.

Requirements include 1–3 years of customer service or call center experience and a high school diploma or GED. On-site schedule, with hours listed in the posting.

Qualifications

• 1–3 years of customer service experience; call center experience preferred.
• High school education or GED required.

Responsibilities

• Assist existing and potential members with telephone requests.
• Provide service on transactions and issue resolution via call center.
• Provide guidance for online and mobile banking navigation.
• Answer questions regarding services and products.
• Identify opportunities to educate members on appropriate services.
• Maintain compliance with regulations, policy, controls, and security procedures.

Skills

Bilingual Spanish

Customer service

Call center

Multitasking

Communication

Education

High School or better

Tools

Microsoft Office

Job description

Nusenda Credit Union in Albuquerque, NM is seeking a bilingual Spanish Call Center Representative for a 3-month temporary assignment with potential to become permanent. You will assist members by answering calls, guiding them through transactions and online banking, and resolving issues with a focus on excellent service.

Requirements include 1–3 years of customer service or call center experience and a high school diploma or GED. On-site schedule, with hours listed in the posting.