Bilingual Spanish Call Center Rep — 3-Month Temp

Nusenda; Albuquerque, Northern (NM, KY); Hybrid; USD 28,000 - 32,000; Full time

Job summary

Nusenda Credit Union is seeking a Bilingual Spanish Temporary Call Center Representative for a 3-month assignment across our Albuquerque locations. This on-site role supports member requests by phone, provides basic online banking guidance, and resolves issues with a focus on quality service.

Qualifications include 1-3 years in customer service (call center preferred) and a high school diploma or GED. Potential for conversion to full-time based on performance.

Qualifications

• 1-3 years of customer service experience (call center preferred).
• High school education or GED required.

Responsibilities

• Assist members with telephone requests and provide quality service in a call center environment.
• Navigate online and mobile banking guidance and payment portals.
• Answer questions about services and products to resolve issues.
• Educate members on appropriate financial services and cross-sell where appropriate.
• Maintain compliance with regulations, policies, and security procedures.

Skills

Customer service

Communication

Call center experience

Microsoft Office

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Nusenda Credit Union is seeking a Bilingual Spanish Temporary Call Center Representative for a 3-month assignment across our Albuquerque locations. This on-site role supports member requests by phone, provides basic online banking guidance, and resolves issues with a focus on quality service.

Qualifications include 1-3 years in customer service (call center preferred) and a high school diploma or GED. Potential for conversion to full-time based on performance.