Bilingual Spanish Temporary Call Center Representative

Nusenda-Credit-Union; Albuquerque (NM); On-site; USD 32,000 - 42,000; Full time

Job summary

Nusenda Credit Union in Albuquerque, NM is seeking a bilingual Spanish Call Center Representative for a 3-month temporary assignment with potential to become permanent. You will assist members by answering calls, guiding them through transactions and online banking, and resolving issues with a focus on excellent service.

Requirements include 1–3 years of customer service or call center experience and a high school diploma or GED. On-site schedule, with hours listed in the posting.

Qualifications

• 1–3 years of customer service experience; call center experience preferred.
• High school education or GED required.

Responsibilities

• Assist existing and potential members with telephone requests.
• Provide service on transactions and issue resolution via call center.
• Provide guidance for online and mobile banking navigation.
• Answer questions regarding services and products.
• Identify opportunities to educate members on appropriate services.
• Maintain compliance with regulations, policy, controls, and security procedures.

Skills

Bilingual Spanish

Customer service

Call center

Multitasking

Communication

Education

High School or better

Tools

Microsoft Office

Job description

Bilingual Spanish Temporary Call Center Representative

Job Category : Nusenda

Requisition Number : BILIN004834

• Posted : August 11, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Nusenda Credit Union is dedicated to excellent member service and we pride ourselves as being a top workplace. We strive to make a positive difference in the lives of our members and the communities we serve to help them achieve their financial goals. Diversity, equity, and inclusion are part of our culture and values.

Thank you for your interest in joining the Nusenda team!

Nusenda Credit Union is gearing up for a special project and as a result our Call Center is seeking contract employees to support! This special project involves enhancing our products provided to members and providing top-notch customer service.

We are currently seeking member-oriented both Full and Part Time Bilingual Spanish Contact Center Representatives to join us for a 3-month temporary assignment, with the potential to become a full-time permanent employee after the 3-month assignment.

What you'll do doing this 3-month period:

• Assist existing and potential members with telephone requests.
• Responsible for servicing members and potential members in a call center environment via phone calls.
• Provide quality service on transactions and problem resolution.
• Provide basic guidance for online and mobile banking navigation, including payment portal needs.
• Answer questions regarding services and products to resolve problems.
• Identify opportunities to educate members on appropriate services that align with financial needs.
• Maintain compliance with regulations, policy, controls, and security procedures.

What you'll need:

• One to three years of customer service experience, call center experience preferred.
• High school education or GED.

Key Skills and Experience:

• Effectively communicate with members appropriately in person, email etc.
• Experience in multi-tasking, meeting strict deadlines, dealing with sensitive information, and problem resolution while providing exceptional service.
• Knowledgeable in Microsoft Office and all internal systems.
• Ability to adapt quickly to change and proactively communicate.

Contact Center Hours of operation are:

• Monday-Friday 7:30am-6:00pm
• Saturday 8:00-3:00pm

Nusenda Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Qualifications

Skills

Preferred

Some Knowledge

Accuracy

Intermediate

Novice

Education

Preferred

High School or better.

Experience

Required

1-3 years:

Call Center

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.