Bilingual Call Center Associate - English/Spanish (Hybrid)

Arizona Central Credit Union; Phoenix (AZ); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Arizona Central Credit Union is seeking a customer service-focused associate to build long-term member relationships. The role handles phone, email, and chat interactions, identifies financial needs, and offers credit union solutions.

You will assist with transfers, payments, and account changes while providing clear information on products and services. Must speak English and Spanish; six months banking or call center experience preferred.

Qualifications

• Proficiency in English and Spanish for customer interactions.
• Six months of banking or call center experience preferred.
• High School diploma or GED required as minimum education.

Responsibilities

• Build long-term member relationships by identifying financial needs and cross-selling solutions.
• Assist members via phone, email, and chat; provide information on accounts.
• Perform transfers, stop payments, loan payoffs, address changes, and other transactions; research issues to assist members.
• Explain products and services and direct calls to appropriate department.

Skills

English language

Spanish language

Education

High School diploma or GED

Job description

Arizona Central Credit Union is seeking a customer service-focused associate to build long-term member relationships. The role handles phone, email, and chat interactions, identifies financial needs, and offers credit union solutions.

You will assist with transfers, payments, and account changes while providing clear information on products and services. Must speak English and Spanish; six months banking or call center experience preferred.