Bilingual Spanish Temporary Call Center Representative

Nusenda; Albuquerque, Northern (NM, KY); Hybrid; USD 28,000 - 32,000; Full time

Job summary

Nusenda Credit Union is seeking a Bilingual Spanish Temporary Call Center Representative for a 3-month assignment across our Albuquerque locations. This on-site role supports member requests by phone, provides basic online banking guidance, and resolves issues with a focus on quality service.

Qualifications include 1-3 years in customer service (call center preferred) and a high school diploma or GED. Potential for conversion to full-time based on performance.

Qualifications

• 1-3 years of customer service experience (call center preferred).
• High school education or GED required.

Responsibilities

• Assist members with telephone requests and provide quality service in a call center environment.
• Navigate online and mobile banking guidance and payment portals.
• Answer questions about services and products to resolve issues.
• Educate members on appropriate financial services and cross-sell where appropriate.
• Maintain compliance with regulations, policies, and security procedures.

Skills

Customer service

Communication

Call center experience

Microsoft Office

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Bilingual Spanish Temporary Call Center Representative

Job Category: Nusenda

Requisition Number: BILIN004834

• Posted : August 11, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Nusenda Campus
4100 Pan American Fwy NE
Albuquerque, NM 87107, USA

Nusenda Campus
4100 Pan American Fwy NE
Albuquerque, NM 87107, USA

Uptown Call Center
6501 Indian School Rd NE
Albuquerque, NM 87110, USA

Uptown Call Center
6501 Indian School Rd NE
Albuquerque, NM 87110, USA

Nusenda Credit Union is dedicated to excellent member service and we pride ourselves as being a top workplace. We strive to make a positive difference in the lives of our members and the communities we serve to help them achieve their financial goals. Diversity, equity, and inclusion are part of our culture and values.

Thank you for your interest in joining the Nusenda team!

Nusenda Credit Union is gearing up for a special project and as a result our Call Center is seeking contract employees to support! This special project involves enhancing our products provided to members and providing top-notch customer service.

We are currently seeking member-oriented both Full and Part Time Bilingual Spanish Contact Center Representatives to join us for a 3-month temporary assignment, with the potential to become a full-time permanent employee after the 3-month assignment.

What you'll do doing this 3-month period:

• Assist existing and potential members with telephone requests.
• Responsible for servicing members and potential members in a call center environment via phone calls.
• Provide quality service on transactions and problem resolution.
• Provide basic guidance for online and mobile banking navigation, including payment portal needs.
• Answer questions regarding services and products to resolve problems.
• Identify opportunities to educate members on appropriate services that align with financial needs.
• Maintain compliance with regulations, policy, controls, and security procedures.

What you'll need:

• One to three years of customer service experience, call center experience preferred.
• High school education or GED.

Key Skills and Experience:

• Effectively communicate with members appropriately in person, email etc.
• Experience in multi-tasking, meeting strict deadlines, dealing with sensitive information, and problem resolution while providing exceptional service.
• Knowledgeable in Microsoft Office and all internal systems.
• Ability to adapt quickly to change and proactively communicate.

Contact Center Hours of operation are:

• Monday-Friday 7:30am-6:00pm
• Saturday 8:00-3:00pm

Nusenda Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Qualifications

Skills

Preferred

Some Knowledge

Accuracy

Intermediate

Novice

Behaviors

Motivations

Education

Preferred

High School or better.

Experience

Required

1-3 years:

Call Center

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.