Inbound Member Support Specialist (On-Site)

State Employees Credit Union of New Mexico; Santa Fe (NM); On-site; USD 54,442,752 - 65,904,384; Full time

Job summary

State Employees Credit Union of New Mexico is seeking a Call Center Representative in Santa Fe. The role handles inbound member questions, processes routine transactions, and forwards calls to the appropriate staff while promoting SECU NM products and services.

The position is on-site with no remote option at this time. Requires high school diploma or GED and at least 12 months credit union experience or related experience, with strong communication skills and a professional demeanor.

Qualifications

• Excellent verbal and written communication skills required.
• Must be able to type and operate office machines.
• Patient, tactful, enthusiastic and professional with members and the public.

Responsibilities

• Answer inbound calls and provide professional, single-stop service to members.
• Process transactions (deposits, withdrawals, loan payments, checks) and forward calls as needed.
• Promote SECU NM products and services to meet member needs.
• Accurately post phone transactions and mail receipts or documents as directed.
• Provide information about Credit Union services and policies to members.
• Research account issues and assist with payroll deductions and direct deposits.

Skills

Excellent communication

Typing

Patience & professionalism

Education

High school diploma or GED

Job description

State Employees Credit Union of New Mexico is seeking a Call Center Representative in Santa Fe. The role handles inbound member questions, processes routine transactions, and forwards calls to the appropriate staff while promoting SECU NM products and services.

The position is on-site with no remote option at this time. Requires high school diploma or GED and at least 12 months credit union experience or related experience, with strong communication skills and a professional demeanor.