Lending Consultant – Member Services (Call Center)

Nusenda Credit Union; Albuquerque (NM); On-site; USD 36,000 - 48,000; Full time

Job summary

Nusenda Credit Union in Albuquerque seeks a Call Center Lender to deliver excellent service to members in a contact center setting. You will handle loan applications, explain options, and guide members through the lending and membership processes with a consultative approach.

Three to five years of related lending operations experience is preferred. The role requires knowledge of MeridianLink, Qualifile, and XP2 navigation, and offers weekday hours with a rotating Saturday schedule.

Qualifications

• Three to five years of related lending operations experience.
• Ability to assist members with financial needs via a consultative approach.
• Identify and educate members on value-added products to meet needs.
• Open/close accounts and memberships; handle consumer loans (excluding home equity).
• Process online lending applications and memberships through virtual channels.

Responsibilities

• Assist members with financial needs through a consultative-based approach.
• Identify and educate members on value-added products/services to meet individual needs.
• Responsible for opening and closing accounts/memberships, consumer loans (excluding home equity loan products), answering questions about products and services.
• Conducts basic transactions and problem resolution within authority; escalate to a supervisor when appropriate.
• Effectively process and support online lending applications and membership needs through virtual delivery channels.

Skills

Consultative approach

Customer service

Lending operations

Online lending applications

Tools

MeridianLink

Qualifile

XP2 navigation

Job description

Nusenda Credit Union in Albuquerque seeks a Call Center Lender to deliver excellent service to members in a contact center setting. You will handle loan applications, explain options, and guide members through the lending and membership processes with a consultative approach.

Three to five years of related lending operations experience is preferred. The role requires knowledge of MeridianLink, Qualifile, and XP2 navigation, and offers weekday hours with a rotating Saturday schedule.