Bilingual Spanish Call Center Associate - Inbound & Sales

MCI; Dallas (TX); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits after 90 days

Paid Training

Incentives & Rewards

Job summary

MCI is seeking a Bilingual Spanish Call Center Representative for full-time and part-time roles in Dallas, TX. This entry-level position involves providing customer service and technical support to clients. Responsibilities include troubleshooting issues, upselling products, and ensuring customer satisfaction. Ideal candidates must be fluent in both English and Spanish, possess excellent communication skills, and be motivated problem solvers.

Qualifications

• Must be 18 years of age or older.
• Experience with data-entry utilizing a computer.
• Ability to type swiftly and accurately (20+ words a minute).

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Utilize systems and technology to complete account management tasks.
• Accurately document and process customer claims in appropriate systems.

Skills

Bilingual in Spanish and English

Customer service orientation

Problem-solving

Conflict resolution

Organizational skills

Technical support

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is seeking a Bilingual Spanish Call Center Representative for full-time and part-time roles in Dallas, TX. This entry-level position involves providing customer service and technical support to clients. Responsibilities include troubleshooting issues, upselling products, and ensuring customer satisfaction. Ideal candidates must be fluent in both English and Spanish, possess excellent communication skills, and be motivated problem solvers.