Bilingual Call Center Agent — Spanish & English

MCI; Spring (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Paid Training

Incentives & Rewards

Job summary

MCI is seeking dedicated customer service representatives in Spring, Texas. The role involves handling inbound and outbound calls while providing exceptional service. Ideal candidates should be fluent in English and Spanish and possess strong communication and problem-solving skills.

MCI offers comprehensive health benefits after 60 days, paid time off, and opportunities for career growth. Applicants must be motivated and able to work weekends and holidays.

Qualifications

• Candidates must have strong typing skills and be fluent in English and Spanish.
• A problem-solving mindset and excellent communication skills are required.
• Experience in customer service is preferred.

Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Listen actively to customer needs and provide accurate solutions.
• Use internal systems to manage accounts and process claims.

Skills

Fluent in English and Spanish

Strong typing skills (20+ WPM)

Excellent communication

Problem-solving abilities

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

MCI is seeking dedicated customer service representatives in Spring, Texas. The role involves handling inbound and outbound calls while providing exceptional service. Ideal candidates should be fluent in English and Spanish and possess strong communication and problem-solving skills.

MCI offers comprehensive health benefits after 60 days, paid time off, and opportunities for career growth. Applicants must be motivated and able to work weekends and holidays.