Bilingual Spanish Customer Support Specialist

MCI; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

MCI is seeking a Bilingual Spanish Call Center Representative to join our Dallas team. You will handle inbound and outbound customer interactions, resolving product inquiries, troubleshooting basic issues, and managing account requests in both English and Spanish.

The role is full-time and on-site, with training and opportunities for advancement into supervisory and management paths. Strong communication and reliable internet are essential for success.

Qualifications

• Fluent in both English and Spanish with strong verbal and written communication.
• High school diploma or equivalent.
• Experience using computers for data entry and customer support activities.
• Ability to type accurately at a minimum of 20 words per minute.

Responsibilities

• Handle inbound and outbound customer interactions in a courteous, timely, and professional manner.
• Deliver outstanding customer service in both English and Spanish.
• Listen carefully to customers, identify their needs, and provide effective solutions.
• Troubleshoot basic technical issues and assist customers with products, services, billing, and account-related inquiries.
• Build strong customer relationships through professional and empathetic communication.
• Identify opportunities to recommend additional products and services when appropriate.
• Utilize company systems and technology to manage customer accounts and complete account-related tasks.
• Accurately document customer interactions, requests, and claims in company systems.
• Follow all client-specific processes, scripts, policies, and compliance requirements.
• Use available knowledge bases and training resources to provide accurate information.
• Protect confidential and personal customer information in accordance with company policies.
• Escalate complex customer concerns to the appropriate department or management team when necessary.
• Strive to achieve first-contact resolution through effective problem-solving and communication.
• Participate in ongoing training sessions, team meetings, and coaching opportunities to remain current on products, systems, and processes.
• Meet established quality, productivity, attendance, and schedule adherence expectations.

Skills

Bilingual English/Spanish

Customer service experience

Typing 20 wpm

MS Office

Windows applications

Strong communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows OS

Job description

MCI is seeking a Bilingual Spanish Call Center Representative to join our Dallas team. You will handle inbound and outbound customer interactions, resolving product inquiries, troubleshooting basic issues, and managing account requests in both English and Spanish.

The role is full-time and on-site, with training and opportunities for advancement into supervisory and management paths. Strong communication and reliable internet are essential for success.