Bilingual Shift Supervisor - Customer‑Centric Leader

PLS; Kenosha (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

401(k)

Vacation

Advancement

Training

Job summary

PLS, a leading retail provider of financial services, invites a Shift Supervisor in Kenosha, WI to lead store operations, guide a team, and ensure outstanding customer service while meeting store goals. This role requires strong interpersonal skills, integrity, and flexibility to work early mornings, evenings, weekends, and holidays; bilingual English/Spanish is a plus.

Join a company that values customers and teamwork and offers benefits including medical/dental/vision, 401(k), vacation, and

Qualifications

• Minimum of one year of management experience in service or retail.
• Ability to engage with customers and develop relationships.
• Strong communication and presentation skills.
• Honesty and integrity with professional appearance.

Responsibilities

• Maintaining exemplary customer service within the store and building relationships with our customers so they will choose to do business with us again
• Establishing a strong customer service culture within the store
• Supporting the Assistant Store Manager in implementing strategies to help meet store goals and objectives
• Assisting the Assistant Store Manager with developing and motivating store team members to exceed customer expectations
• Ensuring compliance with federal, state, and local regulations
• Performing responsibilities of a Customer Service Representative and supervising the team’s activities in the absence of the Store Manager, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures
• Coaching CSRs on how to properly conduct transactions that meet our commitment to superior customer service and compliance.
• Reviewing and approving checks within limits
• Supporting store marketing efforts within the community
• Resolving customer complaints
• Assisting the Store Manager with managing schedules, cash, and store audits
• Reviewing all Operations Bulletins, News communications, and training to ensure understanding of current policies, procedures, and any changes.
• Helping to maintain a neat and clean store environment for our customers and team members
• Other duties as assigned

Skills

Customer service

Leadership

Communication

English fluency

Bilingual (English/Spanish)

Job description

PLS, a leading retail provider of financial services, invites a Shift Supervisor in Kenosha, WI to lead store operations, guide a team, and ensure outstanding customer service while meeting store goals. This role requires strong interpersonal skills, integrity, and flexibility to work early mornings, evenings, weekends, and holidays; bilingual English/Spanish is a plus.

Join a company that values customers and teamwork and offers benefits including medical/dental/vision, 401(k), vacation, and