Bilingual Customer Service Rep (English/Spanish)

PLS; Kenosha (WI); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k)

Vacation

Opportunities for advancement

Ongoing training

Job summary

PLS in Kenosha, WI is seeking a Customer Service Representative to be the face of our stores, delivering superior service and educating customers on our products and services. You will ensure transactions comply with all regulations and maintain accuracy of cash handling.

The role requires engaging with customers, multi-tasking in a fast-paced environment, and presenting a professional appearance. Flexible hours, English fluency, and potential English/Spanish bilingual abilities are valued.

Qualifications

• Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred
• Ability, willingness, and comfort to engage with customers
• Ability to offer products and services to customers based on their needs
• Exceptional attention to detail and ability to multi-task
• Professional appearance and demeanor
• Must be honest and have integrity
• Able to work flexible hours, including early morning, evenings, weekends, and holidays
• English fluency is required
• English/Spanish bilingual is a plus

Responsibilities

• Providing outstanding customer service to ensure repeat business
• Educating our customers on our products and services
• Ensuring all transactions are completed in compliance with federal, state, and local regulations
• Following company policies and procedures
• Maintaining a balanced cash drawer
• Completing all transactions accurately, including cash handling
• Using our point-of-sale system to access information and process transactions
• Resolving customer complaints or referring complaints to the Store Manager for resolution
• Helping to maintain a neat and clean store environment for our customers and team members
• Performing other duties as instructed by management

Skills

Customer service

Multi-tasking

Attention to detail

Professional appearance

Communication

Tools

POS system

Job description

PLS in Kenosha, WI is seeking a Customer Service Representative to be the face of our stores, delivering superior service and educating customers on our products and services. You will ensure transactions comply with all regulations and maintain accuracy of cash handling.

The role requires engaging with customers, multi-tasking in a fast-paced environment, and presenting a professional appearance. Flexible hours, English fluency, and potential English/Spanish bilingual abilities are valued.