Bilingual Customer Service Rep — Spanish & Cash Handling

PLS; Wisconsin; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k)

Vacation

Opportunities for advancement

Ongoing training

Job summary

PLS located at 6001 22nd Ave., Suite A, Kenosha, WI 53143 is hiring a Customer Service Representative. You will be the face of PLS, delivering excellent service, educating customers on products, processing transactions, and maintaining store standards in a busy retail environment.

Candidates should have prior customer service experience, strong communication skills, and the ability to multi-task. English fluency is required; English/Spanish bilingual is a plus.

Qualifications

• Previous customer service experience in hospitality, financial services, retail or restaurant is preferred.
• Ability, willingness, and comfort to engage with customers.
• Strong verbal communication.
• Ability to offer products and services to customers based on their needs.
• Exceptional attention to detail and ability to multi-task.
• Professional appearance and demeanor.
• Must be honest and have integrity.
• Able to work flexible hours, including early morning, evenings, weekends, and holidays.
• English fluency is required.
• English/Spanish bilingual is a plus.

Responsibilities

• Providing outstanding customer service to ensure repeat business.
• Educating our customers on our products and services.
• Ensuring all transactions are completed in compliance with federal, state, and local regulations.
• Following company policies and procedures.
• Maintaining a balanced cash drawer.
• Completing all transactions accurately, including cash handling.
• Using our point-of-sale system to access information and process transactions.
• Resolving customer complaints or referring complaints to the Store Manager for resolution.
• Helping to maintain a neat and clean store environment for our customers and team members.
• Performing other duties as instructed by management.

Skills

Customer service

Communication

Attention to detail

Multi-tasking

Professional appearance

Integrity

Flexibility

Bilingual (English/Spanish)

English fluency

Job description

PLS located at 6001 22nd Ave., Suite A, Kenosha, WI 53143 is hiring a Customer Service Representative. You will be the face of PLS, delivering excellent service, educating customers on products, processing transactions, and maintaining store standards in a busy retail environment.

Candidates should have prior customer service experience, strong communication skills, and the ability to multi-task. English fluency is required; English/Spanish bilingual is a plus.