Shift Supervisor — Customer Experience & Store Ops

PLS; Fitchburg (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k)

Vacation

Opportunities for advancement

Ongoing training

Job summary

PLS in Madison, WI is seeking a Shift Supervisor to lead store operations, deliver outstanding customer service, and help meet store goals. The role combines frontline customer interaction with supervising team members and supporting the Store Manager.

You will coach CSRs, ensure compliance with regulations, manage schedules and cash handling, and partner with management to drive performance. English fluency is required; bilingual is a plus.

Qualifications

• Minimum of one year of management experience in hospitality, financial services, retail, or restaurant.
• Strong verbal and written communication skills.
• Ability to engage with customers and develop relationships.
• Professional appearance and integrity.
• Ability to work flexible hours including mornings, evenings, weekends, and holidays.
• English fluency required; bilingual is a plus.

Responsibilities

• Maintaining exemplary customer service within the store and building relationships with customers so they will choose to do business with us again.
• Establishing a strong customer service culture within the store.
• Supporting the Assistant Store Manager in implementing strategies to help meet store goals and objectives.
• Assisting the Assistant Store Manager with developing and motivating store team members to exceed customer expectations.
• Ensuring compliance with federal, state, and local regulations.
• Performing responsibilities of a Customer Service Representative and supervising the team’s activities in the absence of the Store Manager, including transaction processing, cash drawer maintenance, and cash handling procedures.
• Coaching CSRs on how to properly conduct transactions that meet our commitment to superior customer service and compliance.
• Reviewing and approving checks within limits.
• Supporting store marketing efforts within the community.
• Resolving customer complaints.
• Assisting the Store Manager with managing schedules, cash, and store audits.
• Reviewing all Operations Bulletins, News communications, and training to ensure understanding of current policies.
• Helping to maintain a neat and clean store environment for our customers and team members.
• Other duties as assigned

Skills

Customer engagement

Leadership

Communication

English fluency

Flexibility

Job description

PLS in Madison, WI is seeking a Shift Supervisor to lead store operations, deliver outstanding customer service, and help meet store goals. The role combines frontline customer interaction with supervising team members and supporting the Store Manager.

You will coach CSRs, ensure compliance with regulations, manage schedules and cash handling, and partner with management to drive performance. English fluency is required; bilingual is a plus.