Bilingual Customer Service Team Lead — Coaching & Growth

Uline; Racine (WI); Sur place; USD 45 000 - 52 000; Plein temps

Avantages offerts par ce poste

Health insurance coverage and 401(k) 6

Bonus programs

Paid holidays

Generous paid time off

Tuition Assistance Program

Café with affordable daily meals

On-site fitness center

Walking paths

Best-in-class facilities

Résumé du poste

Uline in Kenosha, WI seeks a Bilingual Customer Service Team Lead to train and empower reps for fast, friendly service. You will coach bilingual staff and help deliver the exceptional customer-focused experience our customers love.

Join a stable, growing company with 45+ years of success, opportunities for advancement, and a comprehensive benefits package including health, 401(k) with match, and tuition assistance. This on-site role requires fluent English/Spanish communication.

Qualifications

• High School diploma or equivalent required.
• Bachelor’s degree preferred.
• 3+ years of customer service experience.
• 2+ years of leadership / supervisory experience preferred.
• Bilingual (English/Spanish) – fluent in both verbal and written forms.

Responsabilités

• Coach and develop bilingual customer service representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
• Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
• Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
• Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
• Handle escalated customer issues and provide weekly support for customer interactions.

Connaissances

Bilingual (English/Spanish)

Customer service experience

Leadership / supervisory

Effective communication skills

Formation

High School diploma or equivalent

Bachelor’s degree preferred

Description du poste

Uline in Kenosha, WI seeks a Bilingual Customer Service Team Lead to train and empower reps for fast, friendly service. You will coach bilingual staff and help deliver the exceptional customer-focused experience our customers love.

Join a stable, growing company with 45+ years of success, opportunities for advancement, and a comprehensive benefits package including health, 401(k) with match, and tuition assistance. This on-site role requires fluent English/Spanish communication.