Bilingual Shift Leader: Retail Service Specialist

O'Reilly Auto Parts; Hanford (CA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical Insurance

Dental Insurance

Vision Insurance

Tuition Assistance

Career Growth

Job summary

O'Reilly Auto Parts is looking for a Retail Service Specialist in California to support the Store Manager and drive top-notch customer service across retail and professional customers.

The role includes shift management responsibilities in the absence of the Store Manager, ensuring timely processing of transfers and orders, and maintaining store standards. Bilingual candidates are encouraged to apply, with a focus on safety, accuracy, and a positive customer experience.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification is a plus.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…).
• Ensure telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.
• Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.

Skills

Strong communication

RSS Certification

Retail sales experience

Automotive systems knowledge

ASE Certification

Spanish language skills

Job description

O'Reilly Auto Parts is looking for a Retail Service Specialist in California to support the Store Manager and drive top-notch customer service across retail and professional customers.

The role includes shift management responsibilities in the absence of the Store Manager, ensuring timely processing of transfers and orders, and maintaining store standards. Bilingual candidates are encouraged to apply, with a focus on safety, accuracy, and a positive customer experience.