Bilingual Shift Leader - Restaurant Ops & Guest Service

NORCROSS GROUP; Bessemer (AL); On-site; USD 18,000 - 28,000; Full time

Job summary

Wingstop in Bessemer, AL is seeking a Shift Leader to direct daily restaurant operations in the General Manager’s absence, ensuring standards for product prep, guest service, and safety are met. This role supports financial accountability and compliance while delivering high-quality food and service to guests.

Ideal candidates have 2+ years of supervisory experience in food service, retail, or restaurants, with strong communication skills; proficiency in Microsoft Office is helpful; bilingual

Qualifications

• Bilingual English/Spanish is a big plus.
• Must be 18 years of age or older.
• Minimum of 2 plus years of previous food service, retail or restaurant supervisory experience.
• Proficiency in analyzing profit and loss statements and overall financial performance of restaurant.
• Demonstrated ability in recruiting and selecting team members.
• Knowledge of Labor Laws.
• Strong written and verbal communication skills.
• Initiative and assertiveness.
• Strong interpersonal skills and conflict resolution skills.

Responsibilities

• Ensure that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.
• Control shrinkage, waste, expenses, and payroll.
• Ensure appropriate cleanliness, sanitation, safety and staffing standards are maintained.
• Review restaurant trends and recommend and initiate changes for maximizing goals and objectives.
• Ensure compliance with all Company policies and procedures through regular restaurant management and staff meetings, walk-through and audits, etc.
• Open and/or close the Restaurant
• Assemble and package orders according to the Wingstop standard
• Assist all other positions when necessary
• Receive, inspect, and sign/pay for deliveries in the GM’s absence
• Place orders with vendors when necessary
• Maintain a current Operations Manual, and follow all procedures
• Conduct a daily walk through and taste test of products at opening
• Make sure the time and temps are done every two hours
• Ensure that all products are fresh and prepared correctly
• Keep the flow of orders moving on time
• Keep the restaurant safe and clean for both the crewmember and the guest
• Handle guest issues in the GM’s absence
• Assist in keeping kitchen clean throughout the shift
• Ensure that all crewmembers are health safety conscious at all times
• Promote the Wingstop Brand and uphold the mandatory operating requirements
• Ability to thoroughly understand and follow instructions in how to use chemical cleaning products
• Any other responsibilities as assigned by General Manager.

Skills

Team leadership

Communication

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Wingstop in Bessemer, AL is seeking a Shift Leader to direct daily restaurant operations in the General Manager’s absence, ensuring standards for product prep, guest service, and safety are met. This role supports financial accountability and compliance while delivering high-quality food and service to guests.

Ideal candidates have 2+ years of supervisory experience in food service, retail, or restaurants, with strong communication skills; proficiency in Microsoft Office is helpful; bilingual