Bilingual Restaurant Operations Manager

NORCROSS GROUP; Muscle Shoals (AL); On-site; USD 38,000 - 44,000; Full time

Job summary

Wingstop is seeking a hands-on General Manager/Assistant General Manager to lead day-to-day operations in Muscle Shoals, AL. You will drive sales, manage budgets, supervise staff, and ensure safe, high-quality guest experiences.

The role requires 2+ years in food service supervision, strong leadership, and ability to recruit and develop teams. Bilingual English/Spanish is a big plus and willingness to work 40 hours weekly, including shifts across mornings/evenings/weekends.

Qualifications

• Must be 18 years of age or older.
• Proficient in Microsoft Office (Word, Excel, Outlook) and able to adapt to new systems quickly.
• Minimum of 2 plus years of previous food service, retail or restaurant supervisory experience.
• Proficiency in analyzing profit and loss statements and overall financial performance of restaurant.
• Demonstrated ability in recruiting and selecting team members.
• Knowledge of Labor Laws.
• Strong written and verbal communication skills.
• Initiative and assertiveness.
• Strong interpersonal skills and conflict resolution skills.
• Strong leadership skills and ability to manage, train, develop and motivate a diverse crew that is highly engaged.
• Passionate about hospitality and serving the guest.
• Ability/flexibility to work 40 hours per week including mornings, evenings, weekends and/or holidays.
• Ability to problem solve.
• Ability to accept feedback and willingness to improve.
• Ability to set goals, create action plans, and implement those plans.
• Ability to measure performance, subjectively and objectively.

Responsibilities

• Bilingual English/Spanish is a big plus!
• The ideal leader holds the role as General Manager/Assistant General Manager providing strategic and tactical leadership for the restaurant.
• Must maintain operations and drive sales and profit growth.
• Must hire, train and develop team members that share Wingstop's mission.
• Convey Wingstop culture to the crew and be a creative team player who works hard and stays dedicated.
• People management: staff the restaurant timely and efficiently with carefully selected team.
• Audit operations, manage budget and control cash, labor and costs to meet targets.
• Ensure safety and proper onboarding, and develop shift leaders and performance plans.

Skills

Team leadership

Staff development

Scheduling and planning

Budget and cost control

Operations management

Customer service

Hiring and onboarding

Communication skills

Problem solving

Adaptability

Hospitality

Labor laws knowledge

Sales and profit growth

Training and development

People management

Tools

Microsoft Office

Job description

Wingstop is seeking a hands-on General Manager/Assistant General Manager to lead day-to-day operations in Muscle Shoals, AL. You will drive sales, manage budgets, supervise staff, and ensure safe, high-quality guest experiences.

The role requires 2+ years in food service supervision, strong leadership, and ability to recruit and develop teams. Bilingual English/Spanish is a big plus and willingness to work 40 hours weekly, including shifts across mornings/evenings/weekends.