Bilingual Shift Lead: Retail Service & Ops

O'Reilly Auto Parts; Tea (SD); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions start

Medical, Dental, Vision Insurance

Tuition assistance

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support store leadership in sales, service, appearance, and operations. The role includes shift management in the absence of the Store Manager and emphasizes top-notch customer interactions for retail and professional customers.

Bilingual candidates are encouraged to apply and will help ensure timely processing of orders, returns, and store communications while upholding company policies and procedures.

Qualifications

• Strong communication skills are required.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure team execution of service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store-to-store transfers, and DC add orders timely.

Skills

Strong communication

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support store leadership in sales, service, appearance, and operations. The role includes shift management in the absence of the Store Manager and emphasizes top-notch customer interactions for retail and professional customers.

Bilingual candidates are encouraged to apply and will help ensure timely processing of orders, returns, and store communications while upholding company policies and procedures.