Bilingual Retail Shift Lead

O'Reilly Auto Parts; Gunter (TX); On-site; USD 33,000 - 45,000; Full time

Benefits offered by this job

Competitive wages

401(k) with employer contributions

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support store leadership in sales, customer service, appearance and operations. The role may assume shift management when managers are absent and bilingual candidates are encouraged to apply.

The ideal candidate will lead by example, manage customer service programs, and ensure smooth daily processes from shipping to store transfers, returns, and invoicing. Opportunities for growth are highlighted in the compensation package.

Qualifications

• Excellent communication skills and customer service focus.
• Ability to obtain RSS Certification or already possess it.

Responsibilities

• Lead store team in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and drive loyalty programs.
• Ensure phone calls are answered per policy and order processing is timely.

Skills

Strong communication

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support store leadership in sales, customer service, appearance and operations. The role may assume shift management when managers are absent and bilingual candidates are encouraged to apply.

The ideal candidate will lead by example, manage customer service programs, and ensure smooth daily processes from shipping to store transfers, returns, and invoicing. Opportunities for growth are highlighted in the compensation package.