Bilingual Shift Lead – Retail Service & Customer Excellence

O'Reilly Auto Parts; Mansfield (LA); Vor Ort; USD 17.000 - 22.000; Vollzeit

Benefits dieser Stelle

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Early-

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Program

Career Growth Opportunities

Zusammenfassung

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, customer service, store appearance, and operations. The role may assume shift management when managers are absent.

Bilingual candidates are encouraged to apply, with a focus on strong communication and automotive knowledge. Responsibilities include leading the team in delivering outstanding service, managing service programs, handling orders and transfers, and ensuring accurate

Qualifikationen

• Strong communication skills.
• Ability to obtain RSS Certification.
• Fluency in multiple languages (Spanish highly desired).
• Retail sales experience preferred, auto parts background is a plus.
• Automotive systems and repair knowledge.

Aufgaben

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the showroom floor and ensure team execution of service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and transfers, and alert customers on shipments.
• Handle special orders and outside purchases efficiently and according to procedure.
• Process returns, refunds, and exchanges accurately and efficiently.
• Ensure all merchandise including core charges and warranties are invoiced before leaving the store.
• Communicate Zipline messages and delegate merchandising tasks as assigned.
• Oversee opening/closing duties, day-end procedures, deposits, and security checks.

Kenntnisse

Strong communication skills

Spanish language

Ausbildung

RSS Certification

Tools

ASE Certification

Jobbeschreibung

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, customer service, store appearance, and operations. The role may assume shift management when managers are absent.

Bilingual candidates are encouraged to apply, with a focus on strong communication and automotive knowledge. Responsibilities include leading the team in delivering outstanding service, managing service programs, handling orders and transfers, and ensuring accurate