Bilingual Shift Lead: Retail Service & Customer Care

O'Reilly Automotive; Peoria (AZ); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions

Medical, dental, vision insurance

Tuition assistance

Job summary

O'Reilly Automotive is hiring a Retail Service Specialist to support management in sales, customer service, and store operations. This role includes managing shifts in the absence of asistant managers.

Essential functions include leading store teams, supervising customer service levels, ensuring efficient order processing, and performing store opening/closing duties. Bilingual candidates are encouraged to apply.

Qualifications

• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels on the retail showroom.
• Handle special orders and outside purchases efficiently.
• Perform all store opening/closing duties.

Skills

Strong communication skills

Retail sales experience

Automotive systems knowledge

Fluency in multiple languages

Education

RSS Certification

ASE Certification

Job description

O'Reilly Automotive is hiring a Retail Service Specialist to support management in sales, customer service, and store operations. This role includes managing shifts in the absence of asistant managers.

Essential functions include leading store teams, supervising customer service levels, ensuring efficient order processing, and performing store opening/closing duties. Bilingual candidates are encouraged to apply.