Bilingual Retail Service Lead – Customer Experience & Ops

O'Reilly Automotive; Tyler (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock purchase plan

401k with employer contributions

Medical insurance

Dental insurance

Vision insurance

Tuition assistance

Job summary

O'Reilly Automotive is hiring a Retail Service Specialist to support store management and ensure excellent customer service. This role includes shift management responsibilities during the absence of supervisors.

Key functions include leading the team in customer service, ensuring efficient processing of orders, and performing opening and closing duties. Candidates are encouraged to apply, especially if bilingual in Spanish.

Qualifications

• Strong communication skills are essential.
• Retail sales experience, preferably in auto parts, is desired.
• Knowledge of automotive systems and repair is beneficial.

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels in the retail showroom.
• Ensure telephone is answered per company policy.
• Process buy online/ship to store orders timely.
• Handle retail customer returns and exchanges efficiently.
• Perform store opening/closing duties.

Skills

Strong communication skills

Retail sales experience

Automotive systems knowledge

Bilingual in Spanish

Education

RSS Certification

ASE Certification

Job description

O'Reilly Automotive is hiring a Retail Service Specialist to support store management and ensure excellent customer service. This role includes shift management responsibilities during the absence of supervisors.

Key functions include leading the team in customer service, ensuring efficient processing of orders, and performing opening and closing duties. Candidates are encouraged to apply, especially if bilingual in Spanish.