Bilingual Shift Lead: Retail Service Specialist

O'Reilly Auto Parts; Hudson (NH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, Dental, & Vision Insurance

Paid Time Off

Tuition Educational Assistance

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.

Bilingual candidates encouraged to apply. Essential duties include leading store team to deliver excellent customer service, supervising showroom service programs, processing transfers and online orders, handling

Qualifications

• Strong communication skills and ability to obtain RSS Certification.

Responsibilities

• Lead store team in delivering excellent customer service.
• Supervise customer service levels in the showroom and programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store orders and transfers promptly.
• Handle returns and refunds accurately and efficiently.
• Invoice all merchandise before it leaves the store.
• Perform opening/closing duties and security checks.
• Assist with other duties as assigned.

Skills

Strong communication skills

RSS Certification

Spanish (Fluent)

Education

ASE Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.

Bilingual candidates encouraged to apply. Essential duties include leading store team to deliver excellent customer service, supervising showroom service programs, processing transfers and online orders, handling