Bilingual Service Delivery Manager — Field Ops Leader

Valet Living; Jacksonville (FL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health Benefits

Financial Security

Flexible Time Off

Professional Development

Additional Perks

Job summary

Valet Living is seeking a Bilingual Service Delivery Manager to oversee day-to-day Make Ready and Repair & Maintenance across a portfolio. This field-based role requires strong execution, ownership, and a customer-focused mindset, with daily onsite presence and coordination with contractors.

You will manage schedules, monitor safety and quality, recruit and onboard independent contractors, and serve as the main client contact for service delivery.

Qualifications

• Service operations experience in high-volume environments.
• Ability to lead field teams and manage contractors.
• Bilingual in English and Spanish required.
• Strong customer-focused mindset and problem-solving skills.
• Excellent organizational and analytical abilities.

Responsibilities

• Oversee daily Make Ready, Repair & Maintenance, and select construction services across assigned apartment communities.
• Ensure work is completed on time, meets quality standards, and aligns with client expectations.
• Build and manage daily schedules using the designated work order management system.
• Source, select, and dispatch qualified independent contractors to meet service demand.
• Conduct daily site visits to confirm job status, quality, and compliance.
• Maintain consistent communication with clients and contractors regarding job details and progress.
• Ensure contractors close work orders through the mobile app with required completion photos.
• Close out completed work orders to support timely contractor payment and accurate client billing.
• Coordinate follow-up repairs, touch-ups, and return visits as needed.
• Manage service issues and escalations, partnering with leadership when required.
• Achieve key service delivery KPIs such as go-back rates, work order turnaround, contractor app usage, and client retention.

Skills

Service operations

Field leadership

Bilingual English/Spanish

Customer focus

Organized & analytical

Relationship building

Problem solving

Tech-savvy

Subcontractor recruiting

HS diploma

Education

High school diploma or GED

Tools

Salesforce

Work order management

Job description

Valet Living is seeking a Bilingual Service Delivery Manager to oversee day-to-day Make Ready and Repair & Maintenance across a portfolio. This field-based role requires strong execution, ownership, and a customer-focused mindset, with daily onsite presence and coordination with contractors.

You will manage schedules, monitor safety and quality, recruit and onboard independent contractors, and serve as the main client contact for service delivery.