Bilingual Service Delivery Lead - Field Ops & Make Ready

Valet Living; Jacksonville (FL); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Health benefits

401k with match

Tuition reimbursement

Flexible time off

HSA with employer contributions

Career development

Job summary

MultiPro Property Solutions in the United States is seeking a bilingual Service Delivery Manager (Eng/Span) to oversee daily Make Ready, Repair & Maintenance services across a portfolio of apartment communities. You will manage field operations, contractors, and ensure quality, safety, and timely delivery in a field-based role.

The role requires travel within the assigned territory, a strong customer focus, and experience directing independent contractors.

Qualifications

• 5+ years managing services in a high-volume, transactional environment.
• Proven experience directing independent contractors and managing onsite service delivery.
• Strong commitment to service excellence and client satisfaction.
• Ability to manage multiple priorities, analyze issues, and implement solutions.
• Comfortable working directly with onsite decision-makers and field partners.
• Calm under pressure and adaptable to changing priorities.
• Experience with CRM/work order platforms; Salesforce preferred.
• High school diploma or GED is required; associate degree or higher preferred.

Responsibilities

• Oversee daily Make Ready, Repair & Maintenance and select construction services across assigned communities.
• Ensure work is completed on time and meets quality standards.
• Build and manage daily schedules using the designated work order management system.
• Source, select, and dispatch qualified independent contractors.
• Conduct daily site visits to confirm job status, quality, and compliance.
• Maintain communication with clients and contractors regarding job details and progress.
• Close out work orders to support contractor payments and client billing.
• Coordinate follow-up repairs and return visits as needed.
• Manage service issues and escalations with leadership support.
• Achieve KPIs such as go-back rates and client retention.

Skills

Service operations

Field leadership

Customer-focused

Organized & analytical

Relationship builder

Problem-solver

Tech-savvy

Subcontractor recruiting

Education

High school diploma or GED

Tools

Salesforce

Job description

MultiPro Property Solutions in the United States is seeking a bilingual Service Delivery Manager (Eng/Span) to oversee daily Make Ready, Repair & Maintenance services across a portfolio of apartment communities. You will manage field operations, contractors, and ensure quality, safety, and timely delivery in a field-based role.

The role requires travel within the assigned territory, a strong customer focus, and experience directing independent contractors.