Bilingual Field Service Delivery Manager

Valet Living; Tucker (GA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health benefits

401k match

Flexible time off

Tuition reimbursement

Referral bonuses

Pet insurance

Torch Fitness access

Job summary

Valet Living is seeking a Bilingual Service Delivery Manager (SDM) to oversee daily Make Ready, Repair & Maintenance services across a portfolio of apartment communities. This field-based role requires hands-on leadership, contractor management, and the ability to keep schedules, quality, and client expectations aligned.

You will manage independent contractors, coordinate with clients, monitor safety and quality, and drive KPIs like schedule adherence and go-back rates.

Qualifications

• 5+ years managing services in a high-volume, transactional service environment.
• Proven experience directing independent contractors and managing onsite service delivery.
• Strong commitment to service excellence and client satisfaction.
• Able to manage multiple priorities, analyze issues, and implement solutions.
• Comfortable working directly with onsite decision-makers and field partners.
• Experience with CRM and work order management platforms; Salesforce preferred.
• Education: High school diploma or GED; associate degree preferred.
• Language skills: bilingual English/Spanish preferred.

Responsibilities

• Oversee daily Make Ready, Repair & Maintenance, and select construction services across assigned apartment communities.
• Ensure work is completed on time, meets quality standards, and aligns with client expectations.
• Build and manage daily schedules using the designated work order management system.
• Source, select, and dispatch qualified independent contractors to meet service demand.
• Conduct daily site visits to confirm job status, quality, and compliance.
• Maintain consistent communication with clients and contractors regarding job details and progress.
• Ensure contractors close work orders through the mobile app with required completion photos.
• Close out completed work orders to support timely contractor payment and accurate client billing.
• Coordinate follow-up repairs, touch-ups, and return visits as needed.
• Manage service issues and escalations, partnering with leadership when required.
• Achieve key service delivery KPIs such as go-back rates, work order turnaround, contractor app usage, and client retention.

Skills

Service operations

Field leadership

Customer-focused

Organized & analytical

Relationship builder

Problem-solver

Tech-savvy

Subcontractor recruiting

Bilingual English/Spanish

Education

High school diploma or GED

Associate degree or higher preferred

Tools

Salesforce

CRM / Work order management system

Job description

Valet Living is seeking a Bilingual Service Delivery Manager (SDM) to oversee daily Make Ready, Repair & Maintenance services across a portfolio of apartment communities. This field-based role requires hands-on leadership, contractor management, and the ability to keep schedules, quality, and client expectations aligned.

You will manage independent contractors, coordinate with clients, monitor safety and quality, and drive KPIs like schedule adherence and go-back rates.