Bilingual Field Service Delivery Manager

Valet Living, LLC; Peachtree Corners (GA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health Benefits

401k with company match

10 company-paid holidays

Tuition reimbursement

Torch Fitness access

Pet insurance

Job summary

MultiPro Property Solutions is seeking a Bilingual Service Delivery Manager (SDM) to oversee Make Ready, Repair & Maintenance services across an apartment portfolio. You will manage field operations, contractors, and client communications to ensure timely, high-quality service delivery.

The role requires 5+ years in a high-volume service environment, strong organizational skills, and the ability to work with onsite decision-makers.

Qualifications

• 5+ years managing services in a high-volume, transactional environment.
• Proven experience directing independent contractors and managing onsite service delivery.
• Strong commitment to service excellence and client satisfaction.
• Able to manage multiple priorities, analyze issues, and implement solutions.
• Comfortable working directly with onsite decision-makers and field partners.
• Calm under pressure and adaptable to changing priorities.
• Experience with CRM and work order management platforms; Salesforce preferred.
• Sourcing and onboarding service contractors.

Responsibilities

• Oversee daily Make Ready, Repair & Maintenance, and select construction services across assigned apartment communities.
• Ensure work is completed on time, meets quality standards, and aligns with client expectations.
• Build and manage daily schedules using the designated work order management system.
• Source, select, and dispatch qualified independent contractors to meet service demand.
• Conduct daily site visits to confirm job status, quality, and compliance.
• Maintain consistent communication with clients and contractors regarding job details and progress.
• Ensure contractors close work orders through the mobile app with required completion photos.
• Close out completed work orders to support timely contractor payment and accurate client billing.
• Coordinate follow-up repairs, touch-ups, and return visits as needed.
• Manage service issues and escalations, partnering with leadership when required.
• Achieve key service delivery KPIs such as go-back rates, work order turnaround, contractor app usage, and client retention.

Skills

Service ops

Field leadership

Customer focus

Analytical

Relationship building

Problem solving

Tech savvy

Subcontractor recruiting

Bilingual English/Spanish

Education

High school diploma or GED

Associate degree or higher preferred

Tools

Salesforce

Work order management system

Job description

MultiPro Property Solutions is seeking a Bilingual Service Delivery Manager (SDM) to oversee Make Ready, Repair & Maintenance services across an apartment portfolio. You will manage field operations, contractors, and client communications to ensure timely, high-quality service delivery.

The role requires 5+ years in a high-volume service environment, strong organizational skills, and the ability to work with onsite decision-makers.