Bilingual Senior Mobile Expert – Tech-Savvy Wireless

T-Mobile US Inc.; Fairfax (VA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Tuition assistance

Money coaches

Childcare subsidy

Medical

Dental

Vision coverage

401(k) retirement plan

Paid time off

Employee discounts

Programs

Job summary

T-Mobile is seeking a Senior Mobile Expert, bilingual, to deliver expert guidance in our Experience Stores. You will help customers explore products, understand technology, and craft solutions that fit their lives, while aligning with store goals and a high standard of service.

You will join a team that supports growth, with specialized training and collaboration across Customer Care and Engineering. This role emphasizes hands-on product knowledge and ongoing development within a dynamic retail

Qualifications

• High school diploma or GED.
• Strong communication and interpersonal skills.
• Ability to understand customer needs and recommend solutions.
• Customer service and problem solving abilities.
• Willingness to learn new technology and use digital tools.

Responsibilities

• Sell products, services, and technology based on customer needs while helping achieve store goals.
• Resolve questions and technical challenges using advanced systems and support teams.
• Build knowledge of T-Mobile products through ongoing training and hands-on practice.
• Collaborate with teammates to share expertise and improve customer experiences.

Skills

Customer service

Communication

Problem solving

Retail sales

Tech adoption

Education

High school diploma or GED

Job description

T-Mobile is seeking a Senior Mobile Expert, bilingual, to deliver expert guidance in our Experience Stores. You will help customers explore products, understand technology, and craft solutions that fit their lives, while aligning with store goals and a high standard of service.

You will join a team that supports growth, with specialized training and collaboration across Customer Care and Engineering. This role emphasizes hands-on product knowledge and ongoing development within a dynamic retail