Bilingual Senior Mobile Expert – In-Store Tech Sales

T-Mobile

Fairfax (VA)

On-site

USD 34,000 - 49,000

Full time

9 days ago

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Benefits offered by this job

Tuition assistance

Employee stock grants

401(k)

Job summary

T-Mobile US Inc. is seeking a Senior Mobile Expert, Bilingual, to bring sales expertise and customer-first service to our Experience Store. You will help customers explore technology, understand solutions, and get more from their T-Mobile experience.

The role emphasizes delivering expert advice, handling complex challenges, and collaborating with Care and Engineering teams to ensure exceptional service. Training and growth opportunities are highlighted.

Qualifications

High school diploma or GED required.
Strong communication and interpersonal skills.
Ability to understand customer needs and provide recommendations.
Customer service and problem-solving skills.
Ability to learn new technology and navigate digital tools.
Ability to manage multiple priorities and work collaboratively.

Responsibilities

Recommend products, services, and technology based on customer needs while contributing to store sales goals.
Resolve customer questions and technical challenges using advanced systems, digital tools, and specialized support teams.
Build your knowledge of T-Mobile products and services through ongoing training and hands-on experience.
Collaborate with teammates to share expertise, improve customer experiences, and achieve store goals.