Bilingual Mobile Expert (Spanish) – In-Store Sales & Service

T-Mobile; Garfield (NJ); Presencial; USD 39.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental & Vision Insurance

401(k)

Paid Time Off

Employee Stock Grants & ESPP

Descripción de la vacante

Sr Mobile Expert, Bilingual at T-Mobile will be a top-level specialist delivering best-in-class customer service while leveraging retail expertise. The role centers on new systems, tools, and product roadmaps designed for company-owned Experience stores, uniting Experts, Leaders, and Engineers for fast, effective customer solutions.

The position includes curated training to grow expertise, a team-based culture recognizing performance, and opportunities to advance within a dynamic retail tech

Formación

• High School Diploma or GED required.
• Bilingual English/Spanish required.
• Retail: 12+ mos. Neighborhood Mobile Expert preferred.

Responsabilidades

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Conocimientos

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Spanish Fluency

Educación

High School Diploma/GED

Descripción del empleo

Sr Mobile Expert, Bilingual at T-Mobile will be a top-level specialist delivering best-in-class customer service while leveraging retail expertise. The role centers on new systems, tools, and product roadmaps designed for company-owned Experience stores, uniting Experts, Leaders, and Engineers for fast, effective customer solutions.

The position includes curated training to grow expertise, a team-based culture recognizing performance, and opportunities to advance within a dynamic retail tech