Bilingual Senior Mobile Expert - Customer Solutions Pro

T-Mobile US Inc.; Independence (MO); Presencial; USD 39.000 - 43.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock grants

Employee stock purchase plan

Paid time off

Holidays

Parental leave

Tuition assistance

Disability insurance

Life insurance

Mobile discounts

Transit benefits

Descripción de la vacante

Sr Mobile Expert, Bilingual at T-Mobile USA, Inc. delivers best-in-class customer service while leveraging retail expertise to resolve customer needs in-store. You’ll work with new systems, contribute to a roadmap for store locations, and participate in curated training to grow your expertise and career.

This role emphasizes teamwork, in-store collaboration, and a focus on delivering top sales and service experiences to customers.

Formación

• High School Diploma or GED required.
• Retail experience preferred (Neighborhood Mobile Expert).
• Care: Elite Expert, Account Care or Technical Care is a plus.

Responsabilidades

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to stay current and develop SME knowledge in T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Collaborates to build a culture of sales and service.

Conocimientos

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Educación

High School Diploma/GED

Descripción del empleo

Sr Mobile Expert, Bilingual at T-Mobile USA, Inc. delivers best-in-class customer service while leveraging retail expertise to resolve customer needs in-store. You’ll work with new systems, contribute to a roadmap for store locations, and participate in curated training to grow your expertise and career.

This role emphasizes teamwork, in-store collaboration, and a focus on delivering top sales and service experiences to customers.