Bilingual Senior Mobile Expert - In-Store Solutions

T-Mobile US Inc.; Antioch (TN); Presencial; USD 33.000 - 47.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k)

Employee stock grant

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Family building benefits

Descripción de la vacante

T-Mobile USA, Inc. is hiring Sr Mobile Expert, Bilingual in our Experience stores. You will deliver best-in-class customer service while leveraging retail expertise and use new systems to solve problems from research to resolution.

You will receive curated training and development in a team-based culture that recognizes contribution to store results. Eligibility includes being 18+, authorized to work in the U.S., and available for full-time schedules.

Formación

• High School Diploma/GED (Required)
• Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)
• Care: Elite Expert, Account Care (Preferred)
• Care: Elite Expert, Technical Care (Preferred)

Responsabilidades

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Conocimientos

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Educación

High School Diploma/GED

Neighborhood Mobile Expert (Preferred)

Elite Expert, Account Care (Preferred)

Elite Expert, Technical Care (Preferred)

Descripción del empleo

T-Mobile USA, Inc. is hiring Sr Mobile Expert, Bilingual in our Experience stores. You will deliver best-in-class customer service while leveraging retail expertise and use new systems to solve problems from research to resolution.

You will receive curated training and development in a team-based culture that recognizes contribution to store results. Eligibility includes being 18+, authorized to work in the U.S., and available for full-time schedules.