Bilingual Mobile Expert - In-Store Sales & Support

T-Mobile US Inc.; Hyattsville (MD); Presencial; USD 39.000 - 44.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual Stock Grant

401(k)

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Descripción de la vacante

T-Mobile USA, Inc. is seeking a Sr Mobile Expert, Bilingual for our company-owned Experience stores.

You will deliver best-in-class customer service while applying retail expertise and solving customer issues with new systems, tools, and a product roadmap designed for these locations. You will participate in curated training to become an SME in all things T-Mobile, collaborating with Customer Service and Engineering teams to create rapid resolutions and superior experiences for customers.

Formación

• High School Diploma or GED required.
• Retail: 12+ months in Neighborhood Mobile Expert role preferred.
• Care: Elite Expert, Account Care preferred.
• Care: Elite Expert, Technical Care preferred.

Responsabilidades

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to stay current and develop knowledge to act as SME for T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Conocimientos

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Educación

High School Diploma/GED (Required)

Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)

Care: Elite Expert, Account Care (Preferred)

Care: Elite Expert, Technical Care (Preferred)

Descripción del empleo

T-Mobile USA, Inc. is seeking a Sr Mobile Expert, Bilingual for our company-owned Experience stores.

You will deliver best-in-class customer service while applying retail expertise and solving customer issues with new systems, tools, and a product roadmap designed for these locations. You will participate in curated training to become an SME in all things T-Mobile, collaborating with Customer Service and Engineering teams to create rapid resolutions and superior experiences for customers.