Bilingual Mobile Expert: In-Store Solutions Lead

T-Mobile US Inc.; Burlington (MA); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Parental and family leave

Tuition assistance

Job summary

T-Mobile US Inc. is seeking a Sr Mobile Expert, Bilingual to deliver best-in-class customer service at our company-owned Experience stores. You will leverage retail expertise, new systems, and a dedicated training curriculum to resolve customer requests from research to resolution.

You will work with peers across Customer Service and Engineering to create a one-stop solution for customer pain points, contributing to store results and career growth within a team-focused environment.

Qualifications

• High School Diploma or GED required.
• Retail experience 12+ months preferred.
• Care: Elite Expert, Account Care or Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile US Inc. is seeking a Sr Mobile Expert, Bilingual to deliver best-in-class customer service at our company-owned Experience stores. You will leverage retail expertise, new systems, and a dedicated training curriculum to resolve customer requests from research to resolution.

You will work with peers across Customer Service and Engineering to create a one-stop solution for customer pain points, contributing to store results and career growth within a team-focused environment.