Bilingual Mobile Expert: Customer Experience Leader

tmobile; Clifton (NJ); On-site; USD 36,000 - 52,000; Full time

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert, Bilingual to deliver best-in-class customer service in a store environment. You will use in-store systems and digital tools to identify customer needs, explain features, and recommend solutions that fit their usage and budget.

You will participate in ongoing training to become a subject-matter expert, collaborate with teammates, and contribute to a culture of sales and service excellence across the store team.

Qualifications

• High School diploma or GED required.
• Retail experience 12+ months preferred.
• Bilingual in English and another language is a plus.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.

Skills

Communication

Customer Service

Multitasking

Product Knowledge

Sales

Teamwork

Troubleshooting

Critical Thinking

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert, Bilingual to deliver best-in-class customer service in a store environment. You will use in-store systems and digital tools to identify customer needs, explain features, and recommend solutions that fit their usage and budget.

You will participate in ongoing training to become a subject-matter expert, collaborate with teammates, and contribute to a culture of sales and service excellence across the store team.