Bilingual Senior Mobile Expert - Elevate Service & Sales

T-MOBILE USA, Inc.; Cypress (CA); On-site; USD 41,000 - 47,000; Full time

Benefits offered by this job

Stock grant

401(k)

Employee stock purchase plan

Paid time off

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert, Bilingual to deliver best-in-class customer service while leveraging retail expertise. The role operates in company-owned Experience stores, collaborating with Customer Service and Engineering to resolve issues and drive sales.

You will receive specialized training and development, with a team-based culture that rewards contributions to experience and store results, enabling growth opportunities and strong product knowledge.

Qualifications

• High School Diploma or GED required.
• Retail experience: 12+ months as Neighborhood Mobile Expert preferred.
• Care experience: Elite Expert, Account Care preferred.
• Care experience: Elite Expert, Technical Care preferred.

Responsibilities

• Sell appropriate products, features, and services based on customer needs.
• Resolve customer pain points in one interaction using in-store systems and digital tools.
• Complete ongoing training to stay current and act as SME for T-Mobile.

Skills

Communication

Customer Service

Sales

Multitasking

Product Knowledge

Teamwork Orientation

Troubleshooting

Critical Thinking

Education

High School Diploma/GED

Retail: 12+ mos. Neighborhood Mobile Expert

Care: Elite Expert, Account Care (Preferred)

Care: Elite Expert, Technical Care (Preferred)

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert, Bilingual to deliver best-in-class customer service while leveraging retail expertise. The role operates in company-owned Experience stores, collaborating with Customer Service and Engineering to resolve issues and drive sales.

You will receive specialized training and development, with a team-based culture that rewards contributions to experience and store results, enabling growth opportunities and strong product knowledge.