Bilingual Mobile Expert: Customer Care & Tech Solutions

T-Mobile US Inc.; Hanover Hills (MD); Presencial; USD 34.000 - 49.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Parental leave

Family building benefits

Discounts on mobile service

Descripción de la vacante

T-Mobile USA, Inc. is seeking a Sr Mobile Expert, Bilingual to deliver best-in-class customer service while leveraging retail expertise in company-owned Experience stores.

You will work on new systems, tools, and a curated training curriculum designed to enhance your expertise and support career growth. This role collaborates with Customer Service and Engineering to resolve customer pain points and drive sales in a one-stop environment.

Formación

• High School Diploma or GED is required.
• Retail experience: 12+ months as Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care preferred; Care: Elite Expert, Technical Care preferred.

Responsabilidades

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to act as SME in all things T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Works collaboratively to contribute to a culture of sales and service.

Conocimientos

Communication

Customer Service

Bilingual English/Spanish

Sales

Multitasking

Product Knowledge

Troubleshooting

Teamwork

Critical Thinking

Task Management

Educación

High School Diploma/GED

Descripción del empleo

T-Mobile USA, Inc. is seeking a Sr Mobile Expert, Bilingual to deliver best-in-class customer service while leveraging retail expertise in company-owned Experience stores.

You will work on new systems, tools, and a curated training curriculum designed to enhance your expertise and support career growth. This role collaborates with Customer Service and Engineering to resolve customer pain points and drive sales in a one-stop environment.