Bilingual Mobile Expert — Elevate Customer Experience

T-MOBILE USA, Inc.; Milford (CT); On-site; USD 65,000 - 75,000; Full time

Job summary

T-Mobile USA, Inc. seeks a Sr Mobile Expert, Bilingual to deliver best-in-class customer service while applying retail expertise. This store will attract new customers and serve existing ones with new systems and a product roadmap tailored for these locations.

The role includes ongoing training to become a SME in T-Mobile and to collaborate with Customer Service and Engineering in a team-based environment that rewards contributions to store results and customer experience.

Qualifications

• High School Diploma/GED required.
• Retail: 12+ months Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care preferred.
• Care: Elite Expert, Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Legal work status

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Sr Mobile Expert, Bilingual to deliver best-in-class customer service while applying retail expertise. This store will attract new customers and serve existing ones with new systems and a product roadmap tailored for these locations.

The role includes ongoing training to become a SME in T-Mobile and to collaborate with Customer Service and Engineering in a team-based environment that rewards contributions to store results and customer experience.