Bilingual Senior Mobile Expert — Growth & Stock

T-Mobile US Inc.; Riverside (CA); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Holidays

Job summary

Sr Mobile Expert, Bilingual at T-Mobile US Inc. serves as a top customer service and retail expert, using new systems and tools to resolve inquiries. The role works in T-Mobile Experience stores to attract new customers and provide outstanding service to existing customers.

The position emphasizes delivering best-in-class service, leveraging product knowledge, and collaborating with teams across Customer Service and Engineering to drive customer satisfaction and sales performance.

Qualifications

• High school diploma or GED required.
• Retail: 12+ months experience preferred.
• Care: Elite Expert, Account Care or Technical Care experience preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to stay current and act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Customer Service

Sales

Multitasking

Product Knowledge

Troubleshooting

Teamwork

Education

High School Diploma/GED

Job description

Sr Mobile Expert, Bilingual at T-Mobile US Inc. serves as a top customer service and retail expert, using new systems and tools to resolve inquiries. The role works in T-Mobile Experience stores to attract new customers and provide outstanding service to existing customers.

The position emphasizes delivering best-in-class service, leveraging product knowledge, and collaborating with teams across Customer Service and Engineering to drive customer satisfaction and sales performance.