Bilingual Mobile Expert — In-Store Tech & Service Leader

T-Mobile; Santa Clarita (CA); On-site; USD 62,000 - 75,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k)

Paid time off

Holidays

Parental leave

Job summary

T-Mobile is recruiting for Sr Mobile Expert, Bilingual to deliver best-in-class customer service at our company-owned Experience stores. You will use new systems and a product roadmap built for these locations to resolve customer needs, research-to-resolution, and provide exceptional service.

You'll receive curated training and development to grow as a specialist, with a team-based culture that rewards store results and sales/ service excellence across the customer journey.

Qualifications

• High School Diploma/GED required.
• Retail: 12+ mos. Neighborhood Mobile Expert (Preferred).
• Care: Elite Expert, Account Care (Preferred).
• Care: Elite Expert, Technical Care (Preferred).

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile is recruiting for Sr Mobile Expert, Bilingual to deliver best-in-class customer service at our company-owned Experience stores. You will use new systems and a product roadmap built for these locations to resolve customer needs, research-to-resolution, and provide exceptional service.

You'll receive curated training and development to grow as a specialist, with a team-based culture that rewards store results and sales/ service excellence across the customer journey.