Bilingual CSM - Mexico | Growth & Renewals

Motive; United States; Hybrid; USD 70,000 - 100,000; Full time

Job summary

Motive is seeking a Customer Success Manager for Mexico to ensure customers realize value and drive adoption of our platform. You will manage a book of business, guide customers through renewal cycles, and collaborate with sales and implementations to deliver a seamless experience.

This role requires bilingual Spanish and English, 3+ years customer-facing experience, and a demonstrated ability to own revenue and renewals for named accounts across Mexico and the US.

Qualifications

• 3+ years in a customer-facing role.
• 2+ years as a CSM or similar with a renewal target.
• Fluent in Spanish and English.
• Own revenue and renewals for a named book of business.
• Experience with accounts in Mexico and the US is a plus.
• Ability to build strong client relationships.
• Open to feedback and continuous improvement.
• Resilient in a fast-paced environment.
• Willingness to plan ahead and be resourceful.

Responsibilities

• Own a book of business with existing customers for expansion and renewals.
• Drive revenue retention and renewals across accounts.
• Lead adoption, training, and best-practice development.
• Maintain high customer satisfaction and healthy client relationships.
• Identify paths for customers to realize value from the platform.
• Navigate internal processes and support tickets with customers.
• Escalate issues appropriately to ensure timely resolution.
• Handle high volumes of email, chat, and phone conversations.
• Collaborate with Sales and Implementation teams for seamless handoffs.

Skills

Customer-facing experience

Renewals ownership

Bilingual Spanish/English

Revenue ownership

Mexico and US accounts

Relationship building

Feedback-oriented

Resilient under pressure

Planning and resourcefulness

Sales experience (nice to have)

Job description

Motive is seeking a Customer Success Manager for Mexico to ensure customers realize value and drive adoption of our platform. You will manage a book of business, guide customers through renewal cycles, and collaborate with sales and implementations to deliver a seamless experience.

This role requires bilingual Spanish and English, 3+ years customer-facing experience, and a demonstrated ability to own revenue and renewals for named accounts across Mexico and the US.