Customer Success Manager - SaaS for Auto Shops

Shopmonkey; Charlotte (NC); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

Disability insurance

Employee assistance program

Wellness membership reimbursement

Parental leave

401(k) plan

11 paid holidays

Flexible time off

Donations matching

Job summary

Shopmonkey is seeking a Customer Success Manager to guide auto repair shop owners through digitization of their business. You will manage customer relationships, reduce churn, and drive adoption of Shopmonkey’s product suite.

The role involves cross-functional collaboration across Sales, Support, Product, and Implementation teams. Ideal candidates have strong communication, empathy, and problem-solving skills, with a background in SaaS and experience supporting customers through various

Qualifications

• Bachelor’s degree preferred
• Experience in customer-facing roles
• Experience with SaaS products
• Experience managing customers at various life cycle stages

Responsibilities

• Lead customer expansion initiatives and build strong relationships with auto repair shop owners
• Mitigate churn and drive adoption and engagement with key products
• Collaborate cross-functionally with Sales, Support, Product and Implementation teams
• Monitor health of customer base and ensure renewals
• Visit customers and attend events/trade shows as required

Skills

Communication skills

Empathy

Problem solving

SaaS B2B experience

Startup environment

Cross-functional collaboration

Education

Bachelor's degree

Tools

Salesforce

Intercom

Totango

Pendo

Job description

Shopmonkey is seeking a Customer Success Manager to guide auto repair shop owners through digitization of their business. You will manage customer relationships, reduce churn, and drive adoption of Shopmonkey’s product suite.

The role involves cross-functional collaboration across Sales, Support, Product, and Implementation teams. Ideal candidates have strong communication, empathy, and problem-solving skills, with a background in SaaS and experience supporting customers through various