Spanish-Speaking CS Growth Analyst – SaaS
Partner Company
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Job summary
Partner Company is a SaaS provider of omnichannel customer engagement software seeking a Customer Success professional fluent in Spanish. The role focuses on managing post-onboarding accounts, driving retention, renewals, and expansion, while leveraging data and AI tools to inform strategic decisions.
Ideal candidates will have CS experience in SaaS, strong analytical and negotiation skills, and familiarity with CRM, automation, and AI tools.
Qualifications
- Fluent Spanish with CS experience in SaaS environments.
- Strong analytical, negotiation, and consultative communication skills.
- Familiarity with CRM systems, automation, and AI tools.
Responsibilities
- Manage a portfolio of customers post-onboarding, focusing on retention and growth.
- Serve as the main point of contact for Mexican clients and partners.
- Use data and AI tools to drive strategic decisions.
- Conduct strategic meetings, product demos, and training in Spanish.
- Monitor health scores, churn, NRR, and MRR to identify risks and opportunities.
- Lead renewals, retention, and expansion initiatives.
Skills
Tools
Job description
Partner Company is a SaaS provider of omnichannel customer engagement software seeking a Customer Success professional fluent in Spanish. The role focuses on managing post-onboarding accounts, driving retention, renewals, and expansion, while leveraging data and AI tools to inform strategic decisions.
Ideal candidates will have CS experience in SaaS, strong analytical and negotiation skills, and familiarity with CRM, automation, and AI tools.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
