Enterprise Customer Success Manager (Bilingual)

Sirion; United States; Remote; USD 110,000 - 170,000; Full time

Benefits offered by this job

Health, dental, vision

401(k)

Generous PTO

Job summary

Sirion is seeking a Customer Success Manager to own a portfolio of enterprise accounts across the Americas, including Spanish-speaking clients. You’ll drive retention, adoption, and health post-sale, with a focus on value realization and executive relationships.

Responsibilities include onboarding, lifecycle continuity, renewal planning, and cross-functional collaboration to expand usage without owning the sales cycle. Requires 5+ years in CS and English/Spanish fluency.

Qualifications

• 5+ years in Customer Success, account management, or a comparable role within enterprise B2B SaaS.
• Full professional proficiency in English and Spanish, spoken and written.
• Demonstrated ownership of retention and adoption outcomes for a portfolio of enterprise accounts.
• Experience identifying and qualifying expansion whitespace with EAB handoffs; no sales quota.

Responsibilities

• Post-Sale Onboarding & Lifecycle Continuity: own the customer lifecycle from onboarding to renewal.
• Adoption & Value Realization: drive adoption across Legal, Procurement, and Finance; lead ROI-focused reviews.
• Retention & Renewal: own GRR, manage health signals, and lead structured renewal strategies.
• Whitespace Identification & Expansion Handoff: qualify new business and document pipeline with SAO credit.
• Executive Relationships & Advocacy: build sponsorships, references, and strategic internal alignment.
• Cross-Functional Orchestration: coordinate with Professional Services, Support, Product, and Advisors.
• Voice of the Customer & Operational Rigor: maintain data accuracy, forecasts, and playbook feedback.

Skills

Customer Success

Account ownership

Executive communication

Cross-functional collaboration

CRM experience

English & Spanish fluency

Gainsight/Catalyst/ChurnZero

Salesforce

Education

Bachelor’s degree

Tools

Gainsight

Catalyst

ChurnZero

Salesforce

Job description

Sirion is seeking a Customer Success Manager to own a portfolio of enterprise accounts across the Americas, including Spanish-speaking clients. You’ll drive retention, adoption, and health post-sale, with a focus on value realization and executive relationships.

Responsibilities include onboarding, lifecycle continuity, renewal planning, and cross-functional collaboration to expand usage without owning the sales cycle. Requires 5+ years in CS and English/Spanish fluency.