Bilingual Retail Team Lead – Spanish

T-Mobile US Inc.; East Stroudsburg (Monroe County); On-site; USD 42,000 - 101,000; Full time

Benefits offered by this job

401(k)

Employee stock purchase plan

Stock grants

Paid time off

Job summary

T-Mobile USA, Inc. is seeking a Retail Team Leader to develop and guide the store team in delivering exceptional customer-focused service and driving sales performance.

You will manage training, customer interactions, and daily store operations to meet defined targets, while maintaining product knowledge and leadership practices. The role emphasizes coaching, change agility, and effective communication to enhance customer experience and store results.

Qualifications

• Experience in leading and coaching sales and service teams.
• Ability to drive customer satisfaction and store performance.
• Strong communication and leadership capabilities required.

Responsibilities

• Lead team development and training to ensure achievement of monthly sales and service success metrics
• Manage customer experience by overseeing interactions, wait times, and problem resolution to build customer confidence
• Maintain store environment quality and compliance with visual merchandising and operational standards
• Monitor and control store expenses, including discounting and credits, to support financial performance
• Communicate corporate and store updates to ensure team awareness and system knowledge
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Change Management Coaching

Coaching

Coaching Conversations

Communication

Customer Engagement

Customer Service

Engaging People

Escalation Resolution

Leadership

Performance Monitoring

Product Knowledge

Sales

Sales Performance Coaching

Talent Development

Team Coaching

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Retail Team Leader to develop and guide the store team in delivering exceptional customer-focused service and driving sales performance.

You will manage training, customer interactions, and daily store operations to meet defined targets, while maintaining product knowledge and leadership practices. The role emphasizes coaching, change agility, and effective communication to enhance customer experience and store results.