Spanish-Speaking Retail Manager & Customer Coach

T-Mobile US Inc.; East Stroudsburg (Monroe County); Presencial; USD 56.000 - 101.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental and family leave

Descripción de la vacante

T-Mobile is seeking a store leadership professional to drive training and sales performance in a customer-focused environment. You will guide frontline teams, ensure high service levels, and uphold store standards across operations.

You will manage interactions, optimize wait times, and reinforce product knowledge while aligning with company incentives and customer experience goals. This is a full-time store-based role with comprehensive benefits.

Formación

• High School Diploma/GED (Required).
• 1 year customer service and/or sales experience, retail environment (Preferred).

Responsabilidades

• Lead team development and training to ensure achievement of monthly sales and service success metrics.
• Manage customer experience by overseeing interactions, wait times, and problem resolution to build customer confidence.
• Maintain store environment quality and compliance with visual merchandising and operational standards.
• Monitor and control store expenses, including discounting and credits, to support financial performance.
• Communicate corporate and store updates to ensure team awareness and system knowledge.
• Also responsible for other duties/projects as assigned by business management as needed.

Conocimientos

Leadership

Coaching

Communication

Customer Service

Sales

Product Knowledge

Team Coaching

Change Agility

Educación

High School Diploma/GED

Descripción del empleo

T-Mobile is seeking a store leadership professional to drive training and sales performance in a customer-focused environment. You will guide frontline teams, ensure high service levels, and uphold store standards across operations.

You will manage interactions, optimize wait times, and reinforce product knowledge while aligning with company incentives and customer experience goals. This is a full-time store-based role with comprehensive benefits.